General Terms

1. These terms & conditions apply to any work done for the Client by Your Office Genie Ltd trading as Your Office Genie Ltd.

2. Your Office Genie Ltd. will provide service(s) as mutually agreed, confirmed in writing by the Client

3. The work will be carried out unsupervised at such times and places as determined by Your Office Genie Ltd using their own equipment

4. Your Office Genie Ltd. confirms that there will be no claim or responsibility by the Client for income tax and National Insurance contributions, and for paying VAT (where applicable) and will not claim benefits granted to the Client's employees

5. Initial consultation and quotations are free and carried out by email, telephone or video call (limited to 1 hour)

6. Work can be accepted from the Client by telephone, email, post, USB Drive or courier

7. All work carried out will be proofread, however final proofreading of the work is the responsibility of the Client

8. Any errors must be reported within 3 days of receipt of completed work. Errors generated by Your Office Genie Ltd will be rectified in the Company’s own time and at the Company’s expense but amendments or alterations requested by the Client thereafter will be charged at the standard hourly rate

9. Your Office Genie Ltd does not accept liability or responsibility for the end use of any documents or materials produced or edited by us on behalf of the Client

10. Your Office Genie Ltd reserves the right to reject any work including with which we believe to be unlawful or immoral

11. In the event that scheduled work is unexpectedly not possible on the proposed date (for example due to illness), Your Office Genie Ltd will contact the client immediately

12. Any annual leave will be planned and the Client notified with reasonable notice


Payment terms

11. Payment can be made by bank transfer as per the invoice submitted

12. Packages must be paid for in advance. Thereafter, a package will be valid for 4 weeks from the date of the signed contract. The first request for services must be made within 2 weeks of the date of the signed contract

13. Project work (pay as you go) payments will be invoiced on completion of the work (unless deposit payments are agreed) and payment is due 14 days from the date of invoice

14. If project work is lengthy, staged payments may be invoiced periodically

15. Overdue invoices may result in interest charges (at the rate of 8%) for the total outstanding per month

16. No further work will be undertaken once an invoice become overdue

17. In the event of a contract being cancelled/terminated, the client agrees to pay for all the work completed up to that point

Work scope and changes

19. The completed work will be delivered on or before the date agreed, for the agreed fee, which will be based on the description of the work required and the brief, both supplied by the Client

20. If, however, on receipt of the item to be worked on or at an early stage, it becomes apparent that significantly more work is required than had been anticipated in the preliminary discussion/brief, then Your Office Genie Ltd may renegotiate the fee and/or the deadline

21. Similarly, if, during the term of the contract, additional tasks are requested by the Client, Your Office Genie Ltd may renegotiate the fee and/or the deadline

22. An additional fee or hourly rate may be requested if a fast turnaround is required. This will be discussed and approved by the Client before any work is undertaken

23. Should ongoing project work be suspended or delayed through any default of the Client, Your Office Genie Ltd shall be entitled to immediate payment for work already carried out and expenses incurred

Confidentiality & rights

24. Any content created by the Your Office Genie Ltd as part of a copy-editing/proofreading/project management process will become the copyright of the Client, unless otherwise agreed

25. The nature and content of the work will be kept confidential and not made known to anyone other than the Client and its contractors without prior written permission. If required the Client’s confidentiality agreement can be signed

26. Under the terms of the Data Protection Act 1998 and GDPR, the Client and Your Office Genie Ltd may keep on record such information (e.g. contact details) as is necessary. Either may view the other's records to ensure that they are relevant, correct and up to date

27. Information concerning dispute resolution is contained in the Virtual Assistant Agreement, including communication on recourse options before litigation

28. This agreement is subject to the laws of England and Wales and both Your Office Genie Ltd and the Client agree to submit to the jurisdiction of the English and Welsh courts

Phone: +44 (0)7854316580
Email: Siobhan@yourofficegenie.org